The hotel offers amenities for your comfortable stay and unforgettable experiences
Quiet & Clean Room
“The room was impeccably clean and incredibly quiet, allowing us to relax and enjoy a peaceful stay.” view full review
Relaxing Pool & Spa
“The pool and spa facilities were amazing, providing the perfect place to unwind after a day of exploring.” view full review
Easy Underground Parking
“The free underground parking was a great addition, making it so convenient to access our vehicle without any hassle.” view full review
Fun Extras Galore
“We loved the free bus passes and DVD rentals, which added so much value and entertainment to our stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Locker room
Ski storage
Allergy-free rooms
Lift
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Canoeing
Skiing
Hiking
Cycling
Golf course
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Dining
Picnic area/ Tables
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's play area
Spa & Leisure
Indoor swimming pool
Sun loungers
Pool with view
Shallow end
Room features
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
537 Banff Avenue,
Banff,
Canada,
T1L 1A6,
Alberta
Map view
537 Banff Avenue,
Banff,
Canada,
T1L 1A6,
Alberta
City landmarks
Museum
Whyte Museum of the Canadian Rockies
1.6
km
Museum
Banff Park Museum National Historic Site
2.0
km
Gallery
Canada House Art Gallery
1.5
km
Museum
Buffalo Nations Luxton Museum
2.0
km
24km (15 miles) north of Banff
Lake Minnewanka
1.8
km
Little Beehive
1.3
km
405 Spray Ave
Fairmont Banff Springs
2.3
km
Museum
Cave and Basin National Historic Site
2.7
km
107 Tunnel Mountain Drive Glyde Hall
Walter Phillips Gallery
1.5
km
Church
St. Paul's Presbyterian Church
1.1
km
317 Banff Ave
Canadian Ski Museum West
1.1
km
Museum
The Historic Luxton Home Museum
1.2
km
Buffalo St
Surprise Corner
1.5
km
305 Squirrel Street Corner of Lynx & Squirrel Street
Saint Mary's Parish Banff
1.3
km
107 Tunnel Mountain Drive
Banff Centre for Arts and Creativity
2.0
km
Waterfall
Bow Falls
2.5
km
Gallery
Willock & Sax Gallery
1.3
km
Banff Avenue
Banff Avenue
2.4
km
Gallery
All In The Wild Gallery
1.4
km
Gallery
About Canada
1.4
km
Johnson Lake Road
Johnson Lake
960 m
Bourgeau Lake
960 m
190 Tunnel Mountain Dr
Tunnel Mountain Trailhead
610 m
Shopping Area
Cascade Shops
1.1
km
Hawk Ave
Banff Off-Leash Dog Park
710 m
Tunnel Mountain Road
Douglas Fir Resort Waterslides & Pools
1.8
km
Improvement District No. 9
Tunnel Mountain Trail
1.8
km
Nearby
Amusement Park
Banff Rotary Park
80 m
Whiskey Creek
270 m
Church
Banff Park Church
420 m
Restaurants
Buffalo Mountain Cafe
1.2
km
700 Tunnel Mountain Rd
The Beaver Bar
570 m
433 Banff Avenue Samesun Backpacker Lodge
Alberta Wing Shack
2.0
km
101 Eagle Crescent
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Mountain view
Helpful service
Inconvenient sink location
Subpar lighting
7.6/10
Very good
Rooms
7.8
Location
7.8
Service
8.7
Dining
7.0
Guest reviews
7.6/10
based on 9 reviews
7.8
7.8/10 based on 1299 reviews
Julia
United Kingdom,
April
2024
7.8/10
The hotel had a clean and good water pressure room, but it was excessively noisy, leading to a bad night's sleep. The staff was efficient and friendly, providing excellent service. The location was good, with easy access to the Rocky Mountains and a short distance to the main town. The dining options were limited but reasonably priced. The facilities were well-maintained and convenient.
Rooms
7.0
The room was clean and had good water pressure, but it was excessively noisy, impacting our sleep quality.
Service
9.0
The staff was efficient, friendly, and provided excellent service.
Location
8.0
The location was good, making exploring the Rocky Mountains easy and offering convenient access to the main town.
Dining
7.0
The dining options were limited but reasonably priced.
Facilities
8.0
The facilities were well-maintained and convenient.
Roderick
United Kingdom,
February
2024
7.8/10
The hotel offers a view of half the pool from the ventilation in the rooms, which could use some updating in terms of bathrooms and hair dryers. Although slightly outdated, the stay was pleasant overall with a few areas that could be improved.
Rooms
7.0
The rooms, while clean, are a little dated and could benefit from modernization in the bathrooms and hair dryers.
Service
9.0
The staff was helpful and exceptionally polite and friendly, especially the pub server, making our stay feel like coming home after a day of skiing.
Location
8.0
The hotel's location overlooking Tunnel Mountain is perfect for exploring the Rocky Mountains, but there were some issues regarding room comfort in terms of heat and humidity that required additional payment for a better room.
Dining
7.0
The dining options were satisfactory, but the breakfast buffet could offer more variety to enhance the experience.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry services, and is a ski pass vendor, catering to various guest needs efficiently.
Michael
United Kingdom,
February
2024
6.8/10
The hotel had clean and spacious rooms that fit our expectations well. While some noise issues were present, overall, it was an average stay for the price paid.
Rooms
7.0
The rooms at the elevator were very clean and spacious.
Service
8.0
The staff, especially those from the lounge and the morning restaurant, were super friendly.
Location
6.0
Being on Banff Ave made exploring the Rocky Mountains easy, although it was a bit far from downtown, requiring the use of a vehicle each time.
Dining
7.0
Dining at Bumper's was a pleasant start to our days, but the breakfast options could have had more variety.
Facilities
6.0
The facilities were average overall.
Francis
United Kingdom,
January
2024
7.6/10
I had a polarized experience at this hotel. The rooms were spacious and well-lit with a kitchen, whirlpool, and stunning mountain view. However, the sink not being in the bathroom was a bit inconvenient, and the lighting was subpar. The furnishings were lovely, and the gigantic window offered a breathtaking panorama.
Rooms
8.0
The rooms were well-lit and spacious with nice furnishings and a gigantic window, but the sink not being in the bathroom was a bit inconvenient and the lighting could be improved.
Service
9.0
The service was top-notch. The receptionist was very helpful, allowing us to use the car park early and providing great guidance on local attractions. I had a very pleasant stay thanks to the knowledgeable staff.
Location
7.0
The location was a bit on the edge of town, so not the most convenient for walking around, but it was clean and inviting. However, during my 10-night stay around Banff, I found the spot down Banff Avenue nice and close to the town center.
Dining
7.0
The dining experience was good overall, but there was a random closure for breakfast on the last day. The pricing was fair, either for the menu or a buffet for $19.
Facilities
7.0
The facilities were decent, offering sweet cakes and a comfortable setup, but there were minor inconveniences like the restricted dining hours and an awkward seating setup on the balcony.
Mountain view
Inconvenient sink location
William
United Kingdom,
November
2023
7.8/10
I had a fantastic stay at the hotel! The rooms were large enough and quite comfortable, and the bed was fantastic, providing a very cozy experience. The service was top-notch with friendly, polite, and very helpful staff, although I encountered some rude behavior from a few members. The location was good, just a short walk to the main town area, and I particularly enjoyed the outdoor rooftop spa pool. The dining experience was reasonable and tasty, although it didn't match up to some of the other hotels in the area.
Rooms
9.0
The room was large enough, quite comfortable, and had a very comfortable bed.
Service
7.0
The staff were friendly, polite, and very helpful, but there were instances of rudeness.
Location
8.0
The location was good, just a short walk to the main town area, and the outdoor rooftop spa pool was a highlight.
Dining
7.0
The dining experience was reasonable and tasty, though not as impressive as some other hotels in the area.
Facilities
8.0
Marc
United States,
November
2023
8.6/10
I had an amazing stay at the hotel! The location was prime, close to downtown and all amenities, making it so convenient for exploring the area. The rooms were even better than I expected, although mine faced the street at ground level. The service was top-notch with the incredibly friendly and helpful staff always ready to provide recommendations and assistance. The dining options were a little pricey for what they offered, but overall, a fabulous experience.
Rooms
9.0
The room I had was facing the street on the main level and exceeded my expectations. It was clean and comfortable.
Service
9.0
The service was fantastic! The staff were very welcoming, professional, and extremely helpful throughout my stay.
Location
10.0
The location was excellent, right in the heart of the main shopping area of Banff. It was easy to walk to all the bars, shops, and restaurants.
Dining
7.0
The dining experience was a bit pricey, and some dishes didn't taste great as they had been sitting for too long. However, the French products were a nice touch.
Facilities
8.0
The facilities were good overall, and the convenience of having dry cleaning, housekeeping, laundry, and a ski pass vendor on-site was a big plus.
Rose
United States,
October
2023
8.0/10
My stay at the hotel was both impressive and slightly disappointing. The rooms were amazing, very spacious with great amenities like the cozy corner gas fireplace and a full kitchen. However, the noise levels made it hard to sleep well. The friendly service and convenient location made up for it. The dining options were reasonably priced but not exceptional.
Rooms
8.0
The rooms were amazing, very large, with 2 bedrooms and en-suites, plus a great room with a fireplace and full kitchen. The noisy environment affected our sleep quality.
Service
9.0
The staff was very friendly and helpful, offering great advice and quick assistance.
Location
8.0
The hotel is excellently located close to downtown and amenities, making it easy to get to restaurants and ski slopes.
Dining
7.0
The dining experience wasn't outstanding but offered tasty options at a reasonable price.
Facilities
8.0
Facilities were excellent but slightly on the pricey side.
Eugene
United States,
September
2023
7.8/10
The hotel offered spacious rooms perfect for families but lacked value for money due to dreary atmosphere. The service was excellent with helpful staff guiding us on local attractions, though some hidden costs impacted the overall experience. The location was ideal, striking a balance between proximity to town and tranquility. Dining options were mixed, with good food but high additional costs. The facilities were well-maintained, with diverse amenities to cater to guests' needs.
Rooms
7.0
The rooms were spacious but had a dreary atmosphere.
Service
9.0
The staff were extremely helpful in making our stay enjoyable.
Location
8.0
The hotel's location was ideal, offering tranquility near town.
Dining
7.0
The dining options were good, but with additional high costs.
Facilities
8.0
The facilities were well-maintained with diverse amenities.
Frank
United Kingdom,
August
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms were perfectly comfortable but could use a little updating. Although the room overlooked the pool and was too loud for my family to enjoy a quiet time, the spacious layout connected by a bathroom made getting ready easy. The cleanliness was a definite plus.
Rooms
8.0
The rooms were perfectly comfortable but could use a little updating. They were spacious, connected by a bathroom, and each room had a mirror and sink, making getting ready a breeze. The cleanliness was a plus.
Service
9.0
The service was outstanding from check-in to checkout and everything in between. The staff were great, friendly, and helpful with area information. If I have the chance to be in the area again, I'd definitely stay here.
Location
7.0
The location was good for us, about a 10-15 minute walk to the main town or a quick 3-minute bus ride from the nearby bus stop. The staff also allowed us to use the car park early and provided guidance on the best places to visit.
Dining
7.0
The dining was reasonably priced and tasty, although I would have preferred a full-service breakfast option instead of the limited choices in the breakfast room.
Facilities
8.0
The hotel offered dry cleaning, housekeeping, laundry services, and was a ski pass vendor.
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